Refunds and Cancellations

You can request to cancel your order at no charge anytime before it is dispatched from our Bangalore facility (typically within 12 hours of placing the order).

To request a cancellation, please email us at glocaltechworld@gmail.com or message our WhatsApp support at +91 9981995511 with your Order ID. For prepaid cancellations before dispatch, refunds are initiated immediately to your original payment method.

We take extreme care in preparing and packing your fresh skincare. In the rare event of an issue, we provide a 7-day replacement/return window from the date of delivery under the following circumstances:

• Damaged or Leaking in Transit: If your product bottle or packaging arrives broken or damaged.
• Incorrect Item Delivered: If you received a different product than ordered.
• Quality Defect: If the product exhibits an unusual manufacturing or batch defect.

Note: Due to hygiene and freshness considerations, items that have been opened and substantially used are not eligible for return unless a defect is established.

Once a return or replacement request is approved and the item is inspected, refunds are processed promptly:

• Online Payments (UPI, Debit/Credit Card, Net Banking): Refund is credited directly to the original payment source within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refund is transferred via direct Bank Account NEFT/IMPS or UPI within 5 to 7 business days after you provide account details.
• All refunds are issued in full in Indian National Rupees (INR - ₹).

To start a return, send an email to glocaltechworld@gmail.com with:

1. Your Order ID (e.g., #IKI-1042).
2. Photos/video of the received package and issue.
3. Reason for return or replacement request.

Our team will arrange a reverse pickup from your address within 24 to 48 hours.